Terms and Services
Prices
For an overview, visit our Print Size Calculator page.
Copyright
By supplying us with artwork, you warrant that you have the copyright or license for the image/artwork or written permission from the copyright owner to print it. Under no circumstances will The Canvas Connection be responsible for any copyright issues arising as a result of you supplying us with any image or artwork in breach of copyright.
Artwork Supplied
The Canvas Connection cannot guarantee the final outcome of a print. You need to make sure that the art you supply is not of inferior quality and must be suitable for a print size required by you. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied artwork is of a poor quality. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and where necessary corrected. The Canvas Connection will print exactly as supplied by you unless otherwise requested.
Right to Refuse
The Canvas Connection holds the right to refuse any work. Reasons may be if the artwork is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.
Availability
At The Canvas Connection , we do our best to stock most advertised materials at all times. We do however reserve the right to substitute materials when need be.
Payments
The Canvas Connection does not operate a credit facility. A 50% deposit is required before printing and framing begins.
The Work
The Canvas Connection will do all the work in-house wherever possible. However, we reserve the right to outsource work if we deem it suitable or necessary.
Cancellations
The Canvas Connection cannot cancel works which have been initiated and paid for.
The Completed Work
At The Canvas Connection we will do our best to give you a product as close to your request as possible. However, under no circumstances will The Canvas Connection be responsible for colour matching. Our discretion is final.
Delivery
We will do our best to deliver your products in the quickest possible time. The Canvas Connection does not have any control over any courier companies. Deliveries could be delayed due to various reasons. In these instances, The Canvas Connection will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. The Canvas Connection will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition. Please note that The Canvas Connection only makes delivery within the borders of Ontario, Canada.
Loss or Damage
The Canvas Connection will not be responsible for any loss or damage to your product when couriered. All goods are however automatically insured for up to $500 during transportation. In order to claim we need to be notified of the problem upon delivery of the goods. Please check your delivery when receiving it.
Discrepancies
Any discrepancies in the final work delivered to you must be reported to The Canvas Connection within 48 hours of receipt.
End Product
The Canvas Connection cannot guarantee that the final size will be exactly the size requested.
Voucher
Vouchers purchased through The Canvas Connection need to be activated by a The Canvas Connection representative before they may be redeemed against any orders. Please note that vouchers become invalid once they have been redeemed in full, and once they have reached their expiry date. Any unused credits will not be refunded in this regard.
For an overview, visit our Print Size Calculator page.
Copyright
By supplying us with artwork, you warrant that you have the copyright or license for the image/artwork or written permission from the copyright owner to print it. Under no circumstances will The Canvas Connection be responsible for any copyright issues arising as a result of you supplying us with any image or artwork in breach of copyright.
Artwork Supplied
The Canvas Connection cannot guarantee the final outcome of a print. You need to make sure that the art you supply is not of inferior quality and must be suitable for a print size required by you. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied artwork is of a poor quality. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and where necessary corrected. The Canvas Connection will print exactly as supplied by you unless otherwise requested.
Right to Refuse
The Canvas Connection holds the right to refuse any work. Reasons may be if the artwork is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.
Availability
At The Canvas Connection , we do our best to stock most advertised materials at all times. We do however reserve the right to substitute materials when need be.
Payments
The Canvas Connection does not operate a credit facility. A 50% deposit is required before printing and framing begins.
The Work
The Canvas Connection will do all the work in-house wherever possible. However, we reserve the right to outsource work if we deem it suitable or necessary.
Cancellations
The Canvas Connection cannot cancel works which have been initiated and paid for.
The Completed Work
At The Canvas Connection we will do our best to give you a product as close to your request as possible. However, under no circumstances will The Canvas Connection be responsible for colour matching. Our discretion is final.
Delivery
We will do our best to deliver your products in the quickest possible time. The Canvas Connection does not have any control over any courier companies. Deliveries could be delayed due to various reasons. In these instances, The Canvas Connection will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. The Canvas Connection will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition. Please note that The Canvas Connection only makes delivery within the borders of Ontario, Canada.
Loss or Damage
The Canvas Connection will not be responsible for any loss or damage to your product when couriered. All goods are however automatically insured for up to $500 during transportation. In order to claim we need to be notified of the problem upon delivery of the goods. Please check your delivery when receiving it.
Discrepancies
Any discrepancies in the final work delivered to you must be reported to The Canvas Connection within 48 hours of receipt.
End Product
The Canvas Connection cannot guarantee that the final size will be exactly the size requested.
Voucher
Vouchers purchased through The Canvas Connection need to be activated by a The Canvas Connection representative before they may be redeemed against any orders. Please note that vouchers become invalid once they have been redeemed in full, and once they have reached their expiry date. Any unused credits will not be refunded in this regard.